Equal Opportunity Employer

Background checks are conducted on all team members

Health insurance is available for all team members

Team member holiday pay

Customizable uniform program

New-hire onboarding

Team member appreciation

30-60-90 day performance reports

Annual performance evaluations

Team member satisfaction survey’s

AAA’s Hotel Diamond Hospitality Service Standards

Hospitality skills certification such as:

• Enhancing the arrival and departure experience

• Managing resident and guest expectations

• Communication Etiquette

• Confidentiality & Privacy

• Documenting what matters

• Service recovery training

Fair Housing Training

Leasing enhancement training

Managing the move-in experience

Harassment Prevention Training

Workplace safety training

Community-specific training & certification

Cultivating a warm and inviting environment for future residents, guests and residents alike.

Amenity reservations

Package & delivery management

Visitor & vendor management

Recommendations & special request facilitation

Lifestyle management

Event coordination

Restaurant partnerships

Community newsletters

Standard Operating Procedure creation & implementation - Community Specific

Spark of Service (Secret Shopping)

Community onboarding assessment - identify operational, experiential and skills needs

Physical property inspections

Daily Activity Reporting (DAR)

Resident & client satisfaction survey’s

Correlative analysis of Secret Shop Reports & Satisfaction Survey Results

Hospitality Performance Index (Spark intellectual property)

Competitor secret shopping

SPARK Experiential Accountability

Transparent performance metrics